| Frequently Asked
Questions |
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| Q: |
What if we already have a tape
backup system? |
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| Q: |
What if we already have a Zip
drive? |
| Q: |
How long will a remote backup
take? |
| Q: |
Onsite, Offsite - What's The
Difference? |
| Q: |
Why Are Remote Backups Considered
More Beneficial? |
| Q: |
How Secure Are Remote Backups? |
| Q: |
What is encryption? |
| Q: |
Who needs the Remote Backup
Service? |
| Q: |
Isn't a RAID Drive System Just
As Good As Backing Up? |
| Q: |
How secure is the data being
transmitted? |
| Q: |
How does a typical Backup session
work? |
| Q: |
Won't you have access to my
company records? |
| Q: |
Do I have to install a special
phone line? |
| Q: |
Can you back up
my network? |
| Q: |
What do I have
to do? How much trouble will this system be for me? |
| Q: |
Will your service
work with Windows? |
| Q: |
How much smaller
is my data after it is compressed? |
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| Q:
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What if
we already have a tape backup system? |
| A: |
Using a tape backup system and
a remote backup system offers the best of both worlds. Critical
files, like billing, customer contact files and databases can
be kept on the remote backup system. While, the tape system
can be used to create a full backup of the entire system once
or twice a month, instead of on a daily basis. The tapes and
drive will last longer and require less maintenance. The remote
backup system can provide a quick and easy way to retrieve critical
files and databases without the hassle of searching through
tapes. > top |
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| Q: |
What if
we already have a Zip drive? |
| A: |
Frankly, we believe that it is
not optimal for most users should not use a zip or other removable
disk media for backup. A remote backup service is completely
automated and has the required file redundancy to protect important
data. The only safe way to use a zip drive for backup is to
have three disks and make the same backup three times. That
way when one of the disk fails you are still protected. >
top |
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| Q:
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How long
will a remote backup take? |
| A: |
Offices with high-speed internet
connections should find this service comparable with tape drives.
Dial up users will be able to do incremental backups in thirty
to sixty minutes. The initial backup can take several nights
to complete. We recommend backing up the most important files
first and then selecting other files as the backup progresses.
Or, the initial backup can be run over the weekend. Also, we
can come to your office and make the initial backup of your
system. > top |
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| Q:
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Onsite,
Offsite - What's The Difference? |
| A: |
Basically, remote backups work
like regular tape backups, with one important difference. Instead
of sending backups to a tape drive or other media attached to
the computer being backed up, a remote backup sends encrypted
file data over the internet to a computer file storage system
safely off-site.
This usually happens at night while your business is closed
and nobody is using the computers. It's completely automatic.
In fact, you may forget it's working every night. >
top |
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| Q:
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Why Are
Remote Backups Considered More Beneficial? |
| A: |
The data is immediately stored
off-site using an automated backup system. Also, only an internet
connection is needed. Completely eliminating the need for expensive
backup equipment and media. And, since the system is automated,
manual labor is eliminated. > top |
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| Q:
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How Secure
Are Remote Backups? |
| A: |
Very. All files are encrypted
using Blowfish or DES encryption which is selected by the user
with their own personal encryption code which is only known
by the user of the system. Blowfish encryption has never been
broken by a hacker. DES is used by the federal banking system.
> top |
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| Q:
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What is
encryption? |
| A: |
Encryption is basically a mathematical
formula that scrambles a data file. And the only way to unscramble
it is with the encryption code. > top |
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| Q:
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Who needs
the Remote Backup Service? |
| A: |
Remote Backup can be used by anyone
who has data stored on their computer.
Specific types include:
Medical Doctors, Dentists, Optometrists and other health
care professionals
Patient records, Billing data, Insurance claims, Appointment
schedules, Transcription reports
Mortgage Companies & Brokers
Contracts, Contact lists
Real Estate Brokers
Contracts
Writers
Present works, Past works
Attorneys
Case research, Court documents
Accountants and Bookkeepers
Clients current and historical data
Professors, Teachers and Students
Grades, Lesson plans, Research, Term papers
Project Managers
Job cost estimates, Work progress, Work schedules
Graphic Artists
Web designs, Graphic artwork
Individuals
Email, Address books, Checking account data
Common data to most all businesses and computer users are emails,
address books, financial data, spreadsheets, word processor
files, databases and web bookmarks (favorites) >
top |
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| Q:
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Isn't
a RAID Drive System Just As Good As Backing Up? |
| A: |
No.
Some RAID configurations are effective for preventing data loss
if a single drive fails. However a RAID will not prevent data
loss if more than one of the drives fail.
Additionally, a RAID is not effective against any of the other
data loss causes including fire, theft, viruses, sabotage etc.
> top |
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| Q:
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How secure
is the data being transmitted? |
| A: |
Extremely secure.
Rbackup allows you to use various Encryption Standards. Depending
on the version of Rbackup you have, some of these standards
may not be available to you.
- DES is the old US Federal Standard
- TDES is a much more secure form of DES
- Blowfish is probably the most secure of all. It
uses a key length that is variable from four bits to 448
bits.
- AES is the new US Federal Standard. RBackup supports
three levels of AES from 128 bits to 256 bits. 256 bit AES
is very secure, but it is also slow.
- No Encryption is used in cases where you want to
share data among peers, or when the requirements of a particular
business do not allow encryption. > top
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| Q:
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How does
a typical Backup session work? |
| A: |
The typical automatic Remote Backup steps are.
- 12:30 AM - Your computer "wakes up" and prepares
a backup, encrypted for security.
- 1:00 AM - Activates its internet connection, contacts
the RBS Host computer. Computers exchange accounting information.
Your computer sends its daily backup to the RBS Host computer
by the internet.
- 1:06 AM - Backup is finished. Your computer goes back
to sleep. An encrypted copy of your critical data files
are now safely off-site in our secure storage facility.
> top
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| Q:
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Won't
you have access to my company records? |
| A: |
No. Your files are very securely
encrypted before they leave your office. Only you have the password.
We cannot access your files. > top |
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| Q:
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Do I have
to install a special phone line? |
| A: |
No. Our system uses your existing
internet connection. > top |
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| Q:
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Can you
back up my network? |
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Yes. Our system is fully network
compatible. > top |
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| Q:
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What do
I have to do? How much trouble will this system be for me? |
| A: |
You don't have to do anything.
Our RBS system is completely automatic. After it is installed
on your computer, it requires no maintenance. You can just forget
it's there. > top |
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| Q:
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Will your
service work with Windows? |
| A: |
Yes. It will also works with DOS
and Novell Netware. > top |
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| Q:
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How much
smaller is my data after it is compressed? |
| A: |
The average compression for data
files is 50-80%. This means that your data after being compressed
and encrypted, can be 20% of its original size. >
top |
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